Terms of service
Effective Date:08-08-2024
Welcome to CrocSteel! By browsing or purchasing from our website www.crocsteel.com or any affiliated platforms, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
1. Quality Promise
At Crocsteel, we are committed to delivering only the highest quality stainless steel serve ware. Our products are crafted with precision and care to ensure durability, aesthetics, and functionality. We stand by the quality of our products, and if any item is damaged during transit or does not meet your expectations, please refer to our Return & Exchange Policy.
2. Product Information
Accuracy: We make every effort to provide accurate descriptions and images of our products. However, due to varying display settings, colours, and lighting conditions, there may be slight variations between the product images and the actual product.
Availability: All products are subject to availability. In the rare case of a stock shortage, we will inform you promptly and offer alternatives or a refund.
3. Ordering and Payment
Order Confirmation: Once your order is placed, you will receive an order confirmation email. This is not an acceptance of your order. Acceptance of your order occurs when the goods are shipped, and a tracking number is provided.
Pricing: All prices on our website are in Rupees and include applicable taxes. Shipping charges are additional and will be calculated at checkout. We accept various payment methods, including credit cards, debit cards, and third-party payment gateways like Razor pay.
4. Shipping and Delivery
Shipping Process: We partner with Shiprocket to ensure your order is delivered promptly. Delivery times depend on your location and shipping method chosen at checkout. While we aim to meet the estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or holidays. You will receive a tracking number once your order ships. You can track your order through the Shiprocket tracking system.
5. Returns and Exchanges:
We promise to deliver high-quality serve ware, but if your product is damaged during transit, please refer to our Return & Exchange Policy. You must notify us within 7 days of receiving a damaged product for a return or exchange.
Refunds:
If a return is processed, the amount will be refunded to your wallet as points for future purchases.
6. Intellectual Property:
All content on our website, including logos, text, images, and product designs, is the intellectual property of Crocsteel and is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.
7. User Responsibilities:
You are responsible for providing accurate and up-to-date personal information when placing an order. Any issues arising from incorrect details will not be the responsibility of Crocsteel. If you create an account with us, you are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account.
8. Limitation of Liability:
Crocsteel provides a warranty on the quality of our products. However, our liability is limited to the value of the product purchased and excludes any incidental, indirect, or consequential damages.
No Liability for Third-Party Sites: Our website may contain links to third-party sites. We are not responsible for the content, products, or services offered on those sites.
9. Privacy:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Modifications to Terms:
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our site constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of [Insert Country], and any disputes will be resolved under the jurisdiction of the courts located in Mumbai, Maharashtra.
Welcome to CrocSteel! By browsing or purchasing from our website www.crocsteel.com or any affiliated platforms, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
1. Quality Promise
At Crocsteel, we are committed to delivering only the highest quality stainless steel serve ware. Our products are crafted with precision and care to ensure durability, aesthetics, and functionality. We stand by the quality of our products, and if any item is damaged during transit or does not meet your expectations, please refer to our Return & Exchange Policy.
2. Product Information
Accuracy: We make every effort to provide accurate descriptions and images of our products. However, due to varying display settings, colours, and lighting conditions, there may be slight variations between the product images and the actual product.
Availability: All products are subject to availability. In the rare case of a stock shortage, we will inform you promptly and offer alternatives or a refund.
3. Ordering and Payment
Order Confirmation: Once your order is placed, you will receive an order confirmation email. This is not an acceptance of your order. Acceptance of your order occurs when the goods are shipped, and a tracking number is provided.
Pricing: All prices on our website are in Rupees and include applicable taxes. Shipping charges are additional and will be calculated at checkout. We accept various payment methods, including credit cards, debit cards, and third-party payment gateways like Razor pay.
4. Shipping and Delivery
Shipping Process: We partner with Shiprocket to ensure your order is delivered promptly. Delivery times depend on your location and shipping method chosen at checkout. While we aim to meet the estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or holidays. You will receive a tracking number once your order ships. You can track your order through the Shiprocket tracking system.
5. Returns and Exchanges:
We promise to deliver high-quality serve ware, but if your product is damaged during transit, please refer to our Return & Exchange Policy. You must notify us within 7 days of receiving a damaged product for a return or exchange.
Refunds:
If a return is processed, the amount will be refunded to your wallet as points for future purchases.
6. Intellectual Property:
All content on our website, including logos, text, images, and product designs, is the intellectual property of Crocsteel and is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.
7. User Responsibilities:
You are responsible for providing accurate and up-to-date personal information when placing an order. Any issues arising from incorrect details will not be the responsibility of Crocsteel. If you create an account with us, you are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account.
8. Limitation of Liability:
Crocsteel provides a warranty on the quality of our products. However, our liability is limited to the value of the product purchased and excludes any incidental, indirect, or consequential damages.
No Liability for Third-Party Sites: Our website may contain links to third-party sites. We are not responsible for the content, products, or services offered on those sites.
9. Privacy:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Modifications to Terms:
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our site constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of [Insert Country], and any disputes will be resolved under the jurisdiction of the courts located in Mumbai, Maharashtra.